Shipping and Returns

*Shipping within Hong Kong**

  •  Standard Shipping: $50 HKD for orders under $500 HKD via SF Express (delivery within 3-5 business days).
  • Free Shipping: For orders $500 HKD and above via SF Express (delivery within 3-5 business days).
  • In-store Pickup: Free. At checkout, choose "Pick up" under "Delivery". You will receive an email confirmation with the date and time for pick-up.

**International Orders**

  • Shipping Fee: $500 HKD via SF Express (delivery within 7-10 business days).

**Returns**

Return Period: Within 15 days of receiving your order.
How to Return: Email info@lcarene.com to initiate a return. Use a shipping service that provides a tracking number, and send this number to us. You are responsible for return shipping costs.
Refund Process: Once we receive the items back in our warehouse, we will issue a full refund within 7-10 business days to your original form of payment.
Return Conditions:
  - Items must not be washed, worn, or damaged.
  - Items must have original tags attached.
  - We reserve the right to reject items that do not meet our return requirements. In such cases, the ineligible items will be reshipped back to you.
Non-returnable Items: Sale items are final sale and cannot be returned or exchanged.

**Exchanges**

We do not offer exchanges online. To exchange an item, return the original item and place a new order. If you reside in Hong Kong, you can visit one of our retail locations for an exchange. Email info@lcarene.com to arrange an in-store exchange.