Shipping within Hong Kong

A flat shipping rate of $50 HKD will be applied for all orders shipping within Hong Kong.

In Store Pick-Up

We do offer a free in-store pick up option. Please email info@lcarene.com after checkout if you wish to pick up at any of our locations. Please specify which of the following locations you will like to pickup your order:

  • 18 Pak Sha Road, Causeway Bay

  • K11 Mall, 18 Hanoi Road Shop 102, Tsim Sha Tsui

 Upon confirmation, we will then refund your shipping cost and send you date/time for an in- store pickup via email.

Shipping Outside of Hong Kong

A flat shipping rate of $350 HKD will be applied for all orders shipping outside of Hong Kong.

You may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. These additional charges for customs clearance must be paid by the recipient; L CARÈNE has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Return policy

We accept returns within 7 days from the day you receive your order. If you want to return your items please send an email to info@lcarene.com

International customers will be responsible for their own return shipping. Please ensure you use a shipping service that provides a tracking number.

As soon as we receive your item back in our warehouse, we will arrange a full refund within 7-10 business days in your original form of payment.

All Sale Items are final sale and cannot be returned or exchanged.

Return items:

  • Must not be washed, worn or damaged.

  • Must have original tags attached